Frequently Asked Questions
What products are available at kanz.ezenz.store?
KANZ offers a curated range of products designed for today’s modern woman — including churidars, ethnic suits, handbags, purses, wallets, clutch bags, travel accessories, and gold-lookalike jewellery.
Each creation reflects our passion for quality, comfort, and timeless style.
What is your delivery and refund policy?
We strive to ensure your shopping experience is smooth and satisfying.
Orders are typically dispatched within 2–5 business days.
Refunds or replacements are processed only for items that are damaged, defective, or incorrect upon delivery.
Please contact our support team within 48 hours of receiving your order for assistance.
Discounts, coupon codes, promotional offers, or free shipping benefits availed at the time of purchase will not be reinstated or considered while calculating the refund amount.”
Can I return or exchange a product after delivery?
Due to the nature of our products — particularly clothing and jewellery — we currently accept returns or exchanges only in cases of damage, wrong item, or manufacturing defect.
Kindly ensure that the product is unused and in its original packaging when initiating a return request.
What should I do if I receive a damaged or wrong item?
If you receive a damaged, leaking, or incorrect product, please email info@kanz.ezenz.store within 48 hours of delivery along with a clear photo of the item and packaging. We will offer a replacement or refund as per our policy.
Are your products safe for daily and sensitive skin use??
Yes. All KANZ Skin apparel is made from premium, skin-friendly fabrics designed for everyday comfort.
Our jewellery and accessories are nickel-free and lightweight, making them safe and comfortable for regular wear.
How long does delivery take?
Orders are processed within 1–2 business days and typically delivered within 5–7 business days across India. Delivery time may vary depending on the destination.
Do you offer international delivery?
Currently, we ship across India only, but international delivery options will be available soon. For special requests, please contact info@kanz.ezenz.store.
Why does the product I received look slightly different from the image shown on the website?
Each KANZ product is crafted and photographed under professional lighting for clarity and detail.
However, slight variations in color, texture, or finish may occur due to lighting differences or screen resolutions — these are natural and reflect the uniqueness of handcrafted fashion.
Affordable Luxury